Terms of Use
Effective April 30, 2013

Welcome to (“Site” or “Website”)! This website is established to aid customers (“You” or “Customer”) in finding, searching, purchasing, and completing travel experiences. Tripmoba (“We” or “tripmoba”) works with airlines, hotels, tour operators and travel agencies (“Supplier/s”) in order to provide you options in travel products and services. By accessing the Site, you agree to follow and be bound to our Terms of Use (or “Agreement”).


Tripmoba offers you access to multiple packages, options and rates for travel products and services. Through this Agreement you agree not to:

-    Use the Site, its contents or images for any non-authorized commercial purpose;

-    Attempt to manipulate the Site especially, but not limited to, content management, client database, payment process, or to social media accounts connected to tripmoba—whether through any automated or manual means, for any purpose without our express prior written permission or consent;

-    Deliver, or provide links to:

o    Any posting/material that could be considered harmful, obscene, pornographic, indecent, lewd, violent, profane, racist, discriminating, insulting, threatening, and otherwise objectionable;

o    Any posting/material that contains false, malicious and libellous material;

o    Any posting that infringes or violates any intellectual property or other right of an  entity or a person;

-    Do anything that could cause damage to the Site, tripmoba as a company, its employees or the Site’s reputation.

The services and access to theSite and its correspondent/partner sites is offered to you and conditioned upon your acceptance without reservation and modification of all the terms, conditions, and notices set forth in this Agreement, as well as the terms and conditions set out in the websites of our correspondent/partner/supplier sites. By accessing or using the Site in any manner, you agree to be bound by the Agreement. If you do not accept all of these terms and conditions, please do not useor make bookings through the Site. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify, change, amend or alter the Agreement without prior notice, and your continued access or use of signifies your acceptance of the updated or modified Agreement.


Tripmoba values privacy. We will not disclose any information to anyone unless necessary. Please read our Privacy Policy for more information.


Additional terms and conditions may apply on travel services/products you purchase through the Site. For your guidance, read the terms and conditions carefully, prior to completing your payment. These additional conditions may include, without limitation, rules and restrictions in terms of cancellations and/or amendments, fare validity, availability, and block-out dates. We shall not be liable for any loss or damages you may sustain in your failure to comply with these rules and regulations as may be applicable.



As a general rule, air tickets are non-transferable. Airlines may offer fares which are neither refundable nor changeable. Some changes, if permitted, may require additional fees. These include, but are not limited to, rebooking, re-routing, refunding, name change, additional services, upgrades,and other similar changes. Tripmoba reserves the right to collect the said fees from you when applicable. Personal requests such as seat assignment, special meals, wheelchair assistance, and other special needs will not be guaranteed by tripmoba and you should be coordinatingsuch personal request with the particular airline directly. Tripmoba levies a minimum service fee for all airline ticketing transactions, which is incorporated in the merchant selling price (MSP) and may or may not be reflected in the ticket price in your itinerary copy. We shall not be liable for any loss or damages you may sustain due to the acts or omissions of the airlines in their transactions with you.


Some hotels may require you to present a credit card or post a cash deposit upon or prior to check-in to cover for any additional expenses or charges that you may incur during your stay. This deposit is independent from any payment for your hotel booking you made on the Site. Any additional expenses must be settled with the hotel directly upon check-out. Late check-out or early check-in will be determined by the hotel supplier depending on the room availability. Any special requirements such as accessible rooms, baby needs, and dietary requirements or request to accommodate additional person in the rooms should be coordinated directly with the hotel supplier/operator. We shall not be liable for any loss or damages you may sustain due to the acts or omissions of the hotels in their transactions with you.

Car Rentals

Car rental terms and conditions, procedures, policy and requirements vary per rental company. It is advised that you check the terms and conditions of the specific car rental companies, which you made your reservations with, as indicated in the voucher issued by

Cancellation and Changes

 a)    Hotel bookings

Your chosen hotel will typically have its own cancellation policy which is posted in their respective sites or pages. For clarifications and booking changes and clarifications, please refer to your chosen hotel’s policy or contact the same before you book.

b)    Airline bookings

For the cancellation and amendment of Airline bookings, the applicable terms and conditions of the particular airline shall apply. You should contact the airline directly to cancel or make amendments to your bookings. As a general rule, fares for low cost flights are non-refundable. In the event that you decide to cancel your booking/ low cost flight, our booking fee and any amendment charges are non-refundable.

c)    Car rental

Please refer to the applicable Supplier’s terms and conditions for cancellation charges and other important terms and conditions relevant to your car rental booking.

d)    No show

In case of a confirmed booking and you failed to show up to check-in, collect the car or otherwise do not avail yourself of such product or service, you will not be entitled to any refund from us unless the Supplier allows refund to the extent of the refundable portion of your purchase price refunded by the Supplier. We will remit or transfer the refundable portion of your purchase price to you once we receive the same from the Supplier.

e) Miscellaneous

You acknowledge that some Suppliers may require you to comply with their own terms, conditions, rules and restrictions (including, without limitation, rules of conduct and behaviour) and/or to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Supplier's terms, conditions, rules and restrictions may result to (i) cancellation of your reservation(s), (ii) denial access to the applicable travel product or services, (iii) forfeitureof any amount paid for such reservation(s), and/or (iv) charging or debiting your account for any costs we incur as a result of such violation.


It is deemed that by booking your flights on the Site, you will provide correct and accurate details regarding yourself and your travel companions, and you and your travel companions will be able to present a government-issued valid ID or passport. You undertake that you and your travel companions have the legal requirements needed to travel to your chosen destination, and stay for the duration of your travel. Foreign nationals travelling to the Philippines are required to have a passport, or other travel documents approved by the relevant government agencies. For further information, see Philippine Bureau of Immigration website ( Tripmoba shall not be held liable for losses or damages youand your travel companion may incur as a result of your failure to secure and/or present all required travel documents.

For destinations that require special documents (ex. Visa) upon entry, the passenger is sole responsible to meet such prerequisite. Please note that does not guarantee full refund on cancellation of ticket in case the passenger fails to obtain required documents. Ticket refund request is subject to airline’s applicable fare rules on ticket purchased.

While the Site provides options for travel destinations, we cannot guarantee that these destinations are risk-free. We strongly advise you to read travel advisories, warnings, prohibitions and announcement issued by the respective governments. Similarly, we encourage you to check weather forecasts to make necessary precautions. Useful information may also be found from the Government of the Republic of the Philippines in coordination with the Philippine Department of Foreign Affairs ( and the Department of Tourism ( prior to booking travel to/from the Philippines. We shall not be held liable for any accidents, property damages, injuries, death, or any other losses that may result during your travel on flights, or stay at hotels, and/or availing of other tour components or services such as car rentals, land tours, etc. booked through the Site.


If you use the Site for or on behalf of a third party such as family member/s or travelling companion/s, you undertake that you are authorized to create bookings for the other parties and shall be responsible in providing correct and accurate details for yourbooking/s as well as your travel companion/s booking/s. We shall not be liable for any losses or damages you and your travel companion may incur as a result of any of your action, inaction or omission.

In order to make a booking, you must be of legal age (at least 18 years old) and capable of entering a contract and this Agreement. For online payments, you are expected to use your own credit/debit card, or one that you are authorized to use. For third party credit card use, some suppliers may require that you provide a photocopy of the credit card owner’s valid ID and/or credit card or other information. You are deemed financially responsible for all transactions completed under your name or account.

The Site may display rates in US Dollars (USD) or Philippine Pesos (PHP). For payments using non-USD or non-PHP credit cards, please note that your issuing bank may convert your purchase to your local currency, and may charge a conversion fee. For international credit cards, your bank may also charge you a foreign transaction fee. For questions about these fees, please contact your bank. For over-the-counter payments, tripmoba reserves the right to cancel and revoke the services with incomplete payments, or until you present proof of depositor payment byphysical delivery or sending through email the proof of deposit or payment.


Tripmoba will process refunds, if applicable, upon presentation of written or verbal authorization from the passenger or guests holding the reservations. If another person other the passenger or guest holding the reservation would process the refund, a letter of authorization together with a valid ID of the passenger, should accompany the refund request.

Each supplier/partner of tripmoba has its own refund policy. In case tripmoba is allowed to process the refund, we will inform the passenger / guest on the corresponding waiting time for the refunds to be issued.

Refunds are subject to penalties levied by the supplier, based on the terms and conditions made at the time of booking. Tripmoba charges a minimal service fee for all refund transactions.


Tripmoba supports customer reviews and customer Guides, in order to provide genuine feedback on the products and services offered on the Site and provide general travel information. Comments, suggestions, reviews, and feedbacks are completely optional. On any submitted content, you:

-    undertake that all views, statements, write-ups, opinions or comments are true and based on your recent experience with the supplier being discussed, and are not biased towards any political, religious, personal attacks or gains;

-    agree that you are solely responsible for your views, statements, write-ups, opinions or commentsor any and all of its contentsand the same do not embody tripmoba’s views, statements, write-ups, opinions or comments on any mentioned product/s and service/s;

-    grant tripmoba full transferable and irrevocable rights to it, including your name;

-    agree that your views, statements, write-ups, opinions or comments or any and all of its contents  are considered non-confidential;

-    allow tripmoba to moderate, review, change, amend, alter, edit, refuse or remove it at our sole discretion;

-    give tripmobafull consent to use, reproduce, quote, and include your views, statements, write-ups, opinions or comments including all or any of its contents on any future write-ups, materials, and marketing collaterals, provided that we fully acknowledge you as the author of the said content.


Tripmoba, at its sole discretion, may suspend or terminate any user account if deemed inappropriate. Inappropriate acts include, without limitation, fraudulent transactions, misuse of the Site, and infringement to intellectual property rights.


All content of the Site are copyrighted. All rights reserved. Tripmoba is not responsible for contents and views on websites operated by other parties other than Transnational eGlobal, Inc., Tripmoba, the Paper Airplane logo, “Great Stories Start Here” tag line are registered trademarks or trademarks of Tripmoba, and will not be responsible for content available elsewhere online that are projected with misuse of our logos and trademarks. Should you find any infringement of our brand, please let us know by emailing us at

*pending IPO notice; application of TM has been filed


Customer acknowledges that the products and services booked through the Site, as applicable, are sold to Customer by the applicable travel suppliers and not by Tripmoba.  Tripmoba will have no liability to Customer for (i) any failure of the systems of Tripmoba or any third party that results in the failure or inability to process a transaction through the Tripmoba, or (ii) the quality of the products and services provided by travel suppliers to Company.

Tripmoba does not guarantee, and is not liable, for any inaccuracies and errors relating to the travel products and services displayed on the Site, from our Suppliers. These may include errors on availability, pricing, general product descriptions, photographs, list of amenities and inclusions. Tripmoba and its Suppliers reserve the right to change any reservation made under an incorrect price, for which you may be given the option to accept or get refunded without penalty.

User generated guides, ratings, feedbacks, comments, and reviews on the Site are intended for general discussion and guidelines only. Tripmoba does not guarantee the accuracy of user-submitted views, statements, write-ups, opinions or comments or any and all of its contents.

Tripmoba and/or its Suppliers may make improvements and/or changes on the Site at any time. Tripmoba does not guarantee uninterrupted access to the Site.

Tripmoba and/or its Suppliers make no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by us. All such information, software, products, and services are provided "as is" without warranty of any kind. Tripmoba and/or its Suppliers disclaim all warranties and conditions that this website, its servers or any email sent from Tripmoba and/or its Suppliers are free of viruses or other harmful components. Tripmoba and/or its Suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.

The Suppliers providing travel services and/or products offered on the Site are independent contractors. Tripmoba does not in any way own, manage, operate or control any of the Suppliers. We are not liable for any acts, errors, omissions, representations, warranties, breaches or negligence of any of our Suppliers or for any loss, property damage, injuries, death, or other damages/expenses resulting therefrom. Tripmoba will not be held liable and shall make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall tripmoba and/or their respective Suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of the Site or with the delay or inability to access, display or use the Site (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if tripmoba and/or its Suppliers have been advised of the possibility of such damages.

If, despite the limitation above, tripmoba and/or its Suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of Tripmoba and/or its Suppliers will in no event exceed, (a) the total payment made to tripmoba, or (b) one-hundred dollars (USD100.00) or the equivalent in local currency.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in this Agreement is found to have failed of its essential purpose. The limitations of liability provided in this Agreement take effect to the benefit of tripmoba, and/or its Suppliers.
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